Frequently Asked Questions
Your go-to resource for instant answers on the "Founders Club" collections, ordering processes, and how we're supporting the Autism Society of Newfoundland and Labrador with every purchase.
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What makes these commemorative items special?
Each of our commemorative items celebrates the 75th anniversary of Newfoundland's Confederation, a milestone in our history. The 1949 rings are especially unique, as each one comes with a unique serial number and a certificate of authenticity, ensuring that you own a piece of history. Our lapel pins and medallians are also crafted to commemorate this significant event, making them perfect for collectors and enthusiasts alike.
How can I verify the authenticity of the items?
Every one of the 1,949 rings comes with a certificate of authenticity that includes the matching limited-edition numbering on both the certificate and on your ring as well.
Are the items ready to ship immediately after purchase?
Most items are ready to ship within 2-3 business days after purchase. In case of any delays or pre-order items, the specific shipping times will be clearly mentioned on the product page.
What payment methods do you accept?
We accept various payment methods, including credit cards, PayPal, and other major online payment platforms. All payment options are secure and encrypted for your safety.
Can you assist me with submitting my online order?
We'd love to assist you! Please email us directly at info@comefromaway.ai.
Can I purchase these items as a gift for someone else?
Absolutely! Our commemorative items make for a thoughtful and unique gift. At checkout, simply indicate the delivery address to send as a gift.
What is your return policy?
All sales are final. Exchanges available only for Rings in the event a different size is required. A ring exchange must be done within 30 days and an exchange fee of $25.00 CAD applies.
Is international shipping available?
No, we only ship within Canada and to the United States. Shipping costs and times vary depending on the destination. Please check our shipping information page for details.
How do I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number track the delivery status of your order.
Can I get a ring resized?
Exchanges available only for Rings in the event a different size is required. A ring exchange must be done within 30 days and an exchange fee of $25.00 CAD applies.
What should I do if my item arrives damaged?
In the rare event that your item arrives damaged, please contact us immediately.
How do I care for and maintain my commemorative items?
Each item comes with specific care instructions. Generally, it's recommended to keep them in a cool, dry place away from direct sunlight. For the rings, avoid exposure to harsh chemicals and clean them gently with a soft cloth. See our product care page for more details.